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RESPONSIBLE GAMING

24monaco is committed to assist and protect players who shouldn’t gamble or those who wish to have control over their gaming activity.

24monaco is monitoring all players and their gaming characteristics to identify potential problematic behaviours.

LIMITS

At 24monaco all players can set different limits specifically to their needs. From Deposit Limits to Time-Out Limits our Customer Support Service is there for you.

MINORS

24monaco is accepting only players who are 18 years or older. We constantly running our player verification checks to prevent any minors from playing at 24monaco.com. If you are aware or suspect a minor of holding an account with us, please immediately contact our Customer Support Service.

GAMING ADDICTION

Our products and services are offered for recreational and entrainment purposes only. If you feel like you’ re playing too much please check following questions:

Do you play every day? Do you find excuses or tell lies about your gaming behavior? Do you feel depressed if you don’t play? Is your gaming expenses a higher priority than your living expenses? Do you cancel things so you can play?

RECOMMENDATION

If all or some of the above questions are true for you, it doesn’t necessarily mean that you have a gaming problem but we must warn you that your gaming activity looks unhealthy and you might be close of losing control. We would suggest to do some personal research regarding gaming problem/addiction to educate yourself. Also, you can learn to create a prefixed weekly or monthly budget for your gaming activities. Lastly, you can put yourself to the test and put specific rules on your gaming activity.

Time-Out

Time-out is a way to control your gaming activity. Once the Time-out period is enabled, you will no longer be able to deposit or play on any of the offered products and services. The withdraw option will remain active for you to request any remaining real money balance from your account. You can revoke if you wish to, your Time-Out period but this can occur only after 24 hours from your initial request. Please contact our Customer Support Team who will be happy to assist you.

Self-Exclusion

Self- Exclusion is a more extensive way to control your activity at 24monaco.com.

Self-exclusion means that you decide to close your account for a period up to 3 months. In case you wish to Self- Exclude your account, please contact our Customer Support Team who will be happy to assist you.